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Refund policy

14 days, no questions asked

If you're not happy with 9 Pocket Plus, ask within 14 days of any payment (your first one or a renewal) and you get that payment back in full. You don't need to give a reason.

How to ask

• Reply to the receipt email from Paddle, or use the link in it, or go to paddle.net and look up your order. Paddle, our reseller, handles refunds.
• Or email us at [email protected] from the address you bought with, and we'll arrange it.

Refunds go back to the card or account you paid with, usually within 5 to 10 working days depending on your bank.

After 14 days

Payments older than 14 days are not refunded, but you can cancel at any time from your Account page. Plus then stays on until the end of the period you've paid for, and you're not charged again.

Bought in the Google Play app?

Purchases made through Google Play follow Google Play's refund rules; ask Google Play first. If that doesn't work, email us.

Who we are

9 Pocket is run by Matthew Buhagiar, Malta. Plus bought on the website is sold by our online reseller Paddle.com, the Merchant of Record for those orders.